London: Marvel no good

By
rjd

August 14, 2019

Phonak Marvel
2019-02-20
London

“As the set I have are meant to be top of the range, I’m very disappointed in:

a. The ability of the hearing aids to adapt to the surrounding noise – they can’t do that – they just make everything louder.

b. Bluetooth quality is appalling with both an iPhone and Samsung (I have tried both to ensure it isn’t the phone). In a wide open area (a square, rail station, a street junction) the drop outs when streaming to them are frequent and the sound is horrendous. Music or audio books have to be paused until the square or rail station is exited.

My retailer Boots has no clue about this – they’ve swapped them out for another pair, sent them back to Phonak (who didn’t even take a look I think as they were exactly the same)

Sound Quality generally: Okayish
Hearing in background noise: Terrible
Connectivity: As per above – Bluetooth is not something Phonak have mastered”.

KB
London, 14/08/19